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Terms and Conditions

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Last Updated: January 14 2025

 

Welcome to Lady Crescent! By booking services or purchasing products through our website (ladycrescent.com), you agree to the following Terms and Conditions. Please read them carefully before booking or purchasing.

 

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1. General Terms​

For event-specific terms, visit: https://www.ladycrescent.com/hire-lady

 

1.1. Service Descriptions​

All services, including tarot readings and spiritual guidance, are for entertainment and guidance purposes and do not replace professional advice such as financial, legal, medical, or psychiatric consultation.

 

1.2. Eligibility​

You must be 18 years or older to book services. Unless given permission by a parent or guardian and are present during the service.

 

1.3. Code of Conduct​

Respectful behaviour is expected during sessions. Any harassment or misconduct will result in immediate termination without a refund.
 

Disrespectful behavior, including failure to adhere to booking policies, excessive last-minute changes, or disregard for provided instructions, may result in cancellation at the practitioner’s discretion, with applicable fees retained.

 

Refunds will not be issued in cases where the client disregards clearly outlined policies.

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1.4. Energetic Protection & Boundaries

All services involve an exchange of time, energy, and expertise. By booking, clients agree to honor this exchange by respecting appointment times, payment terms, and the energetic nature of the work provided. Excessive demands, entitlement, or lack of reciprocity may result in the refusal of future services.

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1.5 Third-Party Bookings

Bookings may be made on behalf of another person (e.g., as a gift or for an event), but by doing so, the person booking agrees to ensure that the recipient has reviewed and accepted all terms and conditions.

 

Lady Crescent is not responsible for disputes arising from third-party bookings where the recipient was unaware of or disagreed with the terms. By booking, you confirm that the attending client is aware of the policies and accepts them.

 

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2. Booking and Payment

 

2.1. Event Deposit Policy​

A 40% non-refundable deposit is required to secure event bookings. The remaining balance must be paid 14 days prior to the event. Cancellations made with at least 14 days’ notice may be entitled to a full refund of the remaining balance, excluding the non-refundable deposit.

 

2.2. Service & Product Payments

All general services and product payments must be paid in full at the time of booking or order. Payments must be received before the scheduled session begins, before any item is packaged or shipped, and before any service is carried out.

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Accepted Payment Methods

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All transactions must be processed through official channels and initiated by Lady Crescent or an authorized representative (Genevieve). The following payment methods are accepted:

✔ Online booking through the website

✔ Stripe payment links

✔ Invoices (via Stripe) – Available for New Zealand bank transfers only (weekdays and under special circumstances)

✔ Manual charges via Stripe

✔ Payment links via Wix Chat

 

Unaccepted Payment Methods

 

The following payment methods are not accepted under any circumstances:

❌ No cash payments

❌ No PayPal, Venmo, or other personal transfer apps

❌ No cryptocurrency, bitcoin or alternative payment methods

❌ No afterpay, klerna, zip co, laybuy, etc or installment requests

 

Bank Transfer Requirements (NZ Accounts Only)

 

Direct bank transfers are only available for New Zealand accounts and will be accepted only on weekdays and under special circumstances.

 

If paying via invoice, clients must provide a screenshot of the payment confirmation from their original bank source, clearly showing:

• Date & time of transaction

• Sender & recipient accounts (from & to)

• Transaction confirmation (not a pending status)

 

Non-Payment & Cancellations

 

Unpaid bookings will not be confirmed and will be automatically canceled. No exceptions. Any attempt to use an unapproved payment method will result in a request for re-submission via an approved method.

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2.3. Chargeback Prevention & Dispute Policy

Chargebacks or payment disputes initiated after a service has been booked will be considered a violation of policy. By booking, you agree to abide by the refund and cancellation policies stated herein. Any disputes filed against a valid charge may result in legal action to recover lost funds, along with administrative fees incurred in the dispute process.

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2.4. Refunds & Cancellations Policy​

For general services, including tarot readings, refunds are subject to the following conditions:

 

Cancellations with at least 48 hours’ notice (48+ hours before the session): 

Eligible for a full refund minus an administrative fee:

✔ $25 for In-Person Sessions

✔ $15 for Online/Zoom Sessions

(Administrative fees cover time spent on scheduling, location setup (if applicable), and processing.)

 

Cancellations within 48 hours of the session (less than 48 hours but more than 24 hours before the session):

Generally non-refundable and non-transferable.

✔ In rare cases, at Lady Crescent’s sole discretion, an exception may be made for a partial refund (50%) after all applicable fees are deducted.

 

Cancellations within 24 hours of the session (less than 24 hours before the session):

Completely non-refundable due to short notice and lost booking opportunities.

 

No-Shows or Last-Minute Location Changes: No refund will be issued.

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ALL refunds (if granted) are processed AFTER the following fees are deducted:

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✔ $25 Administrative Fee for cancellations with 48+ hours’ notice

✔ $25 Last-Minute Cancellation & Booking Fee for In-Person readings (less than 48 hours’ notice)

✔ $15 Last-Minute Cancellation & Booking Fee for Online/Zoom readings (less than 48 hours’ notice)

✔ 25% Cancellation Fee for custom or extended sessions

✔ Non-Refundable Private Venue & Location Arrangement Fees ($50 if a location was secured)

✔ Travel Fees (if applicable)

 

Refunds are only considered after all applicable deductions, and last-minute cancellations are generally non-refundable.

 

By booking a service, you agree to these terms. Please review all policies carefully before confirming your appointment.

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2.5. Rescheduling

Once a booking is confirmed, all details—including location, time, and format—are final if the booking is made within 48 hours of the appointment.

 

For bookings made more than 48 hours in advance, clients may request up to two (2) location changes with at least 48 hours’ notice, subject to availability.

 

Beyond two location changes, an additional $25 admin fee will apply per change, along with any travel fee adjustments based on the new location.

 

Requests to change the location, time, or service type within 48 hours of the appointment will not be accommodated unless due to unforeseen circumstances beyond the client’s control (e.g., venue closure, extreme weather, illness, death, or emergency).

 

Failure to confirm a suitable location in advance may result in cancellation, and standard policies will apply.

 

Clients requiring a specific location or format must request this at the time of booking. Failure to do so will not warrant a refund or exception.

 

If a genuine issue arises, the client must notify Lady Crescent as soon as possible to discuss alternative arrangements. Rescheduling due to client preference or lack of planning does not qualify for an exception, and the standard cancellation policy will apply.

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2.6. Booking Confirmations

All confirmation emails and booking details are sent to the email provided at checkout. Clients are responsible for checking their inboxes, including spam or junk folders. Failure to locate an email does not exempt clients from policies, fees, or scheduled appointments.

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By confirming your booking, you acknowledge and agree to all terms, including the last-minute booking fee policy for appointments made within 24 hours. Full details can be found in our Last-Minute Booking Fees Policy  below.

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2.7. Last-Minute Booking Fees Policy

Bookings made within 24 hours of the scheduled session time are subject to a last-minute booking fee due to the additional time and administrative effort required for scheduling, preparation, and location coordination.

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In-Person Readings: $25 last-minute booking fee

Online/Zoom Readings: $15 last-minute booking fee 

Custom or Extended Sessions: 25% of the total service price

 

This fee is non-refundable and applies regardless of whether the client cancels or reschedules. If a last-minute booking is accepted, all location and timing details must be followed as confirmed—no changes will be accommodated once the booking is set.

 

Clients are encouraged to book in advance to avoid additional charges and ensure availability.

 

2.8. In-Person & Online Sessions

Lady Crescent is based in Queenstown, New Zealand, and does not take appointments at a personal residence. Clients booking in-person services have the following options:

 

Home Visits: Lady Crescent will travel to the client’s specified location as indicated at the time of booking (travel fees apply).

 

Public Venues: Readings may be conducted at trusted cafes or at venues chosen by the client for events or special bookings. The 48-hour notice requirement for location confirmation still applies. Location requests are subject to the nature of the booking and service requirements, and Lady Crescent reserves full authority to accept or decline any location request.

 

Private Space Arrangements: If a client’s home is not suitable, a private space may be arranged upon request. This request must be made at least 48 hours in advance and is subject to availability. A $50 venue arrangement fee applies. Lady Crescent reserves the right to accept or decline the request.

 

Online Readings: Remote services are available via audio or video call on Zoom for clients worldwide. Many clients find online readings just as personal and accurate as in-person sessions.

 

Clients are encouraged to book in advance and review travel fees, location policies, and availability before confirming their appointment.

 

Clients booking online services are responsible for ensuring they have a stable internet connection and the necessary technology to participate. Technical issues on the client’s end do not qualify for a refund or reschedule. If a connection issue occurs, the session will proceed for the remaining scheduled time, and no extensions will be provided.

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3. Travel Policies

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Lady Crescent is based in Queenstown, New Zealand, offering in-person services within the Queenstown-Lakes area. Travel fees apply for locations outside of Frankton and must be confirmed at the time of booking.

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3.1. Travel Fees

Travel fees and service costs are subject to change based on fuel prices and other factors. 

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Travel fees cover the time and distance for a full round trip to and from your location.

 

If free parking is unavailable, a $5 per hour parking fee will be added to your invoice.

 

Lady Crescent does not travel more than 30 minutes one way for services under $70 (excluding travel fees).

 

Where possible, travel and parking fees will be charged directly to the card on file. If not, they will be added to an invoice for payment.

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3.2. Location Confirmation & Arrangement Fees

To ensure a smooth and successful session, all bookings require location confirmation at the time of booking. A minimum of 48 hours’ notice is required for location confirmation.

 

If you require a location to be provided or need assistance securing a venue, this request must be made before booking the service. Availability is not guaranteed, and additional fees may apply for private venue arrangements.

 

Location Assistance & Arrangement Fees:

If a client does not have a location, they are responsible for securing one that meets the session requirements. Lady Crescent or any staff member of The Mystic Brew team (ladycrescent.com) may offer recommendations or suggestions, but it is the client’s responsibility to make the final arrangements.

 

If the client requests direct assistance in securing a location, this will be considered a private space arrangement and will be subject to a $50 arrangement fee.

 

Reminder: The 48-hour notice for location confirmation still applies. Requests for assistance or private space arrangements must be made with at least 48 hours’ notice to ensure availability.

 

Failure to confirm a location in advance may result in the inability to proceed with the session, and standard cancellation policies will apply.

 

Clients are encouraged to review all location policies before confirming their appointment to avoid misunderstandings or additional charges.

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3.3.  Changes, Late Requests & Cancellations

Once a location is confirmed, it cannot be changed within 48 hours of the session, except in cases of unforeseen circumstances such as fire, venue closure, extreme weather, or emergencies. In such cases, clients must notify Lady Crescent as soon as possible to discuss alternative arrangements.

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If a location change is required due to an emergency, rescheduling will be prioritized over refunds, otherwise, last-minute location changes will result in cancellation without refund.

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Failure to confirm a location in advance may result in the inability to proceed with the session, and standard refund and cancellation policies will apply.

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In cases of extreme weather, road closures, or unforeseen travel disruptions, Lady Crescent reserves the right to cancel or reschedule. Clients will be notified as soon as possible, and rescheduling will be prioritised over refunds.

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3.4 Venues & Location Policies​

Lady Crescent does not conduct sessions at a personal residence. Clients booking in-person services have the following options:

 

Home Visits: Travel to the client’s specified location (travel fees apply).

 

Public Venues: Sessions may be held at trusted cafes or client-chosen venues for events. 48-hour location confirmation is required. Location requests are subject to approval.

 

Private Space Arrangements: Upon request, a private venue can be arranged with 48 hours’ notice for a $50 fee, subject to availability.

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Clients are encouraged to book in advance and review travel policies before confirming their appointment.

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Clients are responsible for providing accurate location details and ensuring the venue meets the service requirements.

 

Lady Crescent reserves the right to accept or reject any location request if it is deemed unsuitable for the session.

 

If a location is deemed inappropriate, clients will be asked to secure an alternative space.

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Failure to provide a suitable location may result in cancellation, with standard cancellation policies applying.

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4. Product Purchases

 

By purchasing any products through ladycrescent.com, you agree to these Terms & Conditions. All sales are final unless otherwise stated.

 

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5. Cancellations by Lady Crescent

 

Lady Crescent reserves the right to cancel or reschedule bookings due to unforeseen circumstances. In such cases, clients will receive a full refund, including deposits, or may reschedule without additional cost.

 

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6. Limitation of Liability

 

6.1. All services are for entertainment and guidance purposes only and do not replace professional therapeutic, psychiatric, financial, legal or medical services.

 

6.2. Lady Crescent is not liable for any direct or indirect damages resulting from the use of services or products.

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7. Privacy Policy

 

Your privacy is important. All information is handled according to our Privacy Policy. We do not share personal information with third parties.

 

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8. Intellectual Property

 

All content on ladycrescent.com is the intellectual property of Lady Crescent. Unauthorized use is prohibited.

 

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9. Force Majeure

 

Lady Crescent is not responsible for delays or cancellations due to uncontrollable events (e.g., traffic, illness, government ordered lockdowns, natural disasters, strikes, etc).

 

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10. Client Responsibilities

 

Clients must respect appointment times and policies. Late arrivals or misconduct may result in session termination without refund.

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By booking a service, you acknowledge that you have read, understood, and agreed to all policies outlined on this website. Failure to review policies does not exempt clients from their terms, fees, or responsibilities.

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All sessions begin at the scheduled time. If a client arrives late, the session will proceed for the remaining time available. Extra time will not be added, and refunds will not be issued for lost time due to tardiness.

 

In rare cases where Lady Crescent is delayed due to a prior booking, the full paid session time will be honored. Clients will be notified of any delays as soon as possible.

 

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11. Governing Law

 

These Terms & Conditions are governed by the laws of New Zealand. Any legal disputes will be resolved in the Queenstown Court of Law.

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12. Changes to Terms & Conditions

 

Lady Crescent reserves the right to modify these Terms & Conditions at any time. Continued use after changes indicates acceptance.

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13. Days Unavailable for Bookings

 

Lady Crescent is unavailable on:

 

• December 24, 25, 26

• July 27

 

Please refer to the full Booking, Cancellation, and Refund Policies for more information.

THE BIG THREE

Safety & Security
Policy

At Lady Crescent, we prioritize your safety and security in all in-person and online services.

 

1. Safe Environment:

Sessions are conducted in safe, respectful spaces. Clients are expected to follow respectful behavior at all times.

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2. Client Confidentiality:

All information shared during readings remains confidential.

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3. Personal Safety:

For in-person services, we prioritize safe locations and maintain transparent communication.

 

We reserve the right to terminate services if safety or security is compromised.

Privacy
Policy

At Lady Crescent,

we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

 

1. Information Collection: We collect personal information such as your name, email, and payment details when you make a booking or purchase a product through our website.

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2. Usage of Information:

Your information is used to process bookings, send invoices, and provide personalized services. We may also use it for internal analytics to improve our services.

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3. Data Security:

We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. All sensitive information is encrypted and securely stored.

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4. Third-Party Sharing:

We do not sell or share your personal information with third parties, except for trusted payment processors or if required by law.

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5. Cookies:

Our website uses cookies to enhance user experience and collect analytics data. You can adjust your browser settings to refuse cookies.

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6. Your Rights:

You have the right to access, update, or request deletion of your personal data at any time. For any data-related concerns, please contact us.​

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7. Changes to the Policy:

This Privacy Policy may be updated periodically. Any changes will be posted on this page, and continued use of the website implies acceptance of the updated terms.

 

By using our website, you consent to the collection and use of your information as outlined in this policy.

Site User Safety
Policy

At Lady Crescent, we are committed to providing a safe and secure online environment.

 

1. Respectful Use:

Users must interact with the site respectfully, avoiding malicious behavior, harassment, or inappropriate content.

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2. Data Protection:

We take measures to protect your personal data and ensure secure transactions.

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3. Account Security:

Users are responsible for safeguarding their login details and must notify us of any suspicious activity immediately.

 

Any violation of this policy may result in restricted access to the website.

  • What are your Business Hours?
    Sundays: Closed Sundays are typically closed; however, services may be available upon request. A standard after-hours fee will apply for any event or service under $70, excluding travel fees. For example, if a service is $50 with an additional $20 travel fee, it is still considered under $70, and after-hour fees will apply. Mondays: 12pm - 5pm Tuesdays: 11am - 5pm Wednesdays: 12pm - 5pm 6pm - 9pm (for events/payments over $67) Thursdays: 11am - 5pm 6pm - 9pm (for events/payments over $67) Fridays: 11am - 5pm 6pm - 9pm (for events/payments over $70) Saturdays: Saturdays are typically closed; however, services may be available upon request. A standard after-hours fee will apply for any event or service under $70, excluding travel fees. For example, if a service is $50 with an additional $20 travel fee, it is still considered under $70, and after-hour fees will apply. Holidays may affect these hours. Check the event surcharge schedule for more information. NZT timezone. I reserve the right to accept or deny booking requests.
  • Where are you physically located?
    Lady Crescent is based in Queenstown, New Zealand, and does not conduct appointments at a personal residence. Home Visits: Travel to the client’s specified location (travel fees apply). Public Venues: Sessions may be held at trusted cafes or client-chosen venues for events. 48-hour location confirmation is required. Location requests are subject to approval. Private Space Arrangements: Upon request, a private venue can be arranged with 48 hours’ notice for a $50 fee, subject to availability. Online Readings: Available via Zoom for clients worldwide. Parking: If free parking is unavailable, a $5 per hour parking fee will be added to your invoice for the duration of Lady’s visit. 📌 Location Confirmation & Assistance: All bookings require 48-hour location confirmation. Clients must arrange a suitable location or request assistance before booking. Location assistance is considered a private space arrangement ($50 fee). Travel Fees: Travel fees apply outside of Frankton and are subject to fuel costs and other factors. Clients are responsible for ensuring a stable internet connection for online bookings. Technical issues on the client’s end do not qualify for a refund or reschedule. Full travel terms can be found in our Travel Policies. Don’t let distance or borders stop you from finding clarity! 💫
  • What currency do you use?
    All prices listed on the website are currently acting as NZD currency, but I am able to recieve various currencies through my secure online payment provider (Stripe), as they are able to convert multiple currencies into nzd. Please note that you will be sent an invoice if the amount I receive after the payment goes through Stripe's Currency Conversion is incorrect. Remember to use Google's Currency Converter to send through the correct payment required. Thank you.
  • How are travel fees calculated for in-person readings?
    Travel fees for in-person readings are based on distance from Frankton, Queenstown and cover the average time and round-trip distance to your location. For areas outside of Frankton, travel fees are calculated based on these factors and are transparently listed for various locations. If free parking is not available, a $5 per hour parking fee will be added. Private venue arrangements (if needed) require 48 hours’ notice and a $50 fee. All travel fees are subject to change based on fuel costs and other factors. 📌 Full travel terms can be found in our Travel Policies. For everyone’s convenience, prices are rounded up to the nearest whole dollar to keep things simple and straightforward. Please email me for a travel fees quote in regards to any locations not listed above.
  • Is Tarot Evil?
    No, Tarot is not evil. It’s a tool for insight and guidance, often misunderstood as something sinister. Tarot cards don’t possess any inherent power—good or evil. Instead, they help people connect with their intuition and provide clarity on life’s challenges. They do not summon demons or cast spells; they simply offer a means for reflection and understanding, much like meditation. Tarot, like any tool, reflects the intent of the person using it. It’s about insight, not harm.
  • What is Tarot and How Does it Work?
    The Tarot is a deck of 78 cards, each with unique symbolism and meaning. The 22 Major Arcana cards represent significant life lessons and spiritual growth, often reflecting experiences that are inevitable. The 56 Minor Arcana cards depict everyday challenges and decisions, showing aspects of life that can be influenced or changed. When you consult the Tarot, it reveals lessons that need to be learned, acting as a mirror to your life. Tarot is not just about predicting the future—it helps shape it by guiding self-development, decision-making, and goal-setting. Each of the 78 Tarot cards holds a unique lesson connected to our life experiences. When we consult the Tarot, it reflects the specific lessons we need to learn to grow and move forward. It’s like holding up a mirror to your own life, with the cards laid out in front of you (literally), revealing the paths and challenges that need your attention. ​
  • What is a White Witch?
    A White Witch practices magic with pure, benevolent intentions and is often referred to as a lightworker. They follow the “harm none” rule, believing that the energy they send out returns threefold, whether good or bad. White Witches walk the right-hand path, using their natural gifts to help others and bless those in need. They honour and work closely with their ancestors, calling on their guidance and wisdom. Additionally, they worship Mother Earth, align with the seasons and elements, and seek direction from angels and divine forces. Their practices often include: • Walking the right-hand path: Using natural-born abilities to help others. • Blessing others: Especially those less fortunate or those who show kindness. • Honouring the earth and ancestors: Worshipping Mother Earth, her creations, and working with ancestral spirits for guidance. • Working with the seasons and elements: Aligning with nature’s cycles. • Seeking guidance from angels and divine forces: Establishing a deep spiritual connection. • Gratitude: Showing appreciation to deities, ancestors, the Divine, and the Universe. White Witches are bound by the Witch’s Rite, which states that using magic for harm or manipulation strips them of their natural gifts. This contrasts with Dark Witches or practitioners of black magic, who follow the left-hand path, often using magic for personal gain or manipulation. Black magic is typically associated with harmful or self-serving intentions, while White Witches focus solely on benevolence and positive actions. To be recognized as a true White Witch, one often needs to be acknowledged by a respected practitioner, a coven, or a High Elder. The title is not self-given, as it represents a deep commitment to selfless service, traditional magik, and following the principles of light magic, often under the guidance of ancestors and divine forces.
  • How do the Aura Readings work?
    The Aura Readings are available online only. For any and all written reports, Aura Art, and items from the Shop - please allow 3 - 5 business days for it's arrival.
  • What is an Aurora reading?
    Aurora is the combination of both Yara and Aurelia Services, It will come with the Digital Version of the Aura Art, in jpeg. format for best printing outcomes and in png. format for best post/upload outcomes.
  • What is a Yara reading?
    Yara is the Aura Image and written report. This includes upto 5 pgs explaining what colours your aura shows, and what it may say about who you are, your personality or even the people and situations you attract in your life. It also includes a basic edited image of yours showing the colours I see in your aura so that you may visualise it for yourself. This report will be sent to you via email in PDF Format.
  • What is an Aurelia reading?
    Aurelia is an Aura Digital Art Collage Piece made to show you what I see and feel from your aura through imagery. You may get this sent to you digitally or in a physical print format depending on which service you choose.
  • What is an Aura Reading?
    An aura reading interprets the energy field surrounding your body, often seen as different colours. Each colour represents various aspects of your emotional, mental, and spiritual state. During the session, the practitioner will help identify and interpret these energies, offering insights into your overall well-being, potential blockages, and strengths. This type of reading provides a deeper understanding of your inner self and the energetic forces influencing your life. It’s a unique way to gain clarity and personal insight. An aura reading is more than just a reflection of your personality—it involves reading your energy field, which is shaped by deeper emotional, mental, and spiritual factors. Unlike personality traits, which can be more easily adjusted or displayed, your aura reflects the energetic state of your being and is harder to change. Shifting your aura often requires significant emotional or spiritual growth, healing, or energy work. It’s not a simple snapshot of who you are; it’s a window into your current energetic and emotional balance.
  • Partner or Affiliate Application for the Crescent Circle:
    Lady Crescent invites you to apply as a partner or affiliate and become part of our Crescent Circle. We’re looking for individuals or businesses that align with our values, offering unique, high-quality services or products. As part of the Crescent Circle, you’ll benefit from shared promotion opportunities, cross-collaboration, and special event features. To apply, submit your proposal detailing what you offer, how it complements Lady Crescent, and how we can work together to enhance our circles. Each application is reviewed carefully to ensure alignment with our vision.
  • Third-Party and Affiliate Policy:
    Third-party products and services available through Lady Crescent are subject to their own terms and conditions. It is the customer’s responsibility to review and understand these independently. Lady Crescent operates as a sole trader and is not liable for the actions, products, or services of third parties or affiliates. Any breach of Lady Crescent’s Privacy, Safety, or Site User Policies by third parties or affiliates will result in the termination of agreements, and a minimum penalty of $1,000 may apply, depending on the severity of the violation.
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